our approach


The right approach is necessary for the right outcome. ProGalor approaches work by applying its external knowledge to your organisation’s internal way of doing work. We know that in order to maximise the potential of success for your company we need to shape our expert advice in a way that applies to your way of doing business.

Your business faces multiple significant challenges in delivering the best possible growth, benefits realisations and consistent changes coming out to your business every day. Despite these, you must ensure all your chosen and executed solutions meet business needs and desires. Those resources must also be cost-effective, secure, and easily integrated with your incumbent IT estate and human resources available.

Given the criticality of IT to the survival, growth, and evolution of your business, how well your business performs these tasks directly affects its other most critical assets – its people, its money, and its reputation. ProGalor as a Managed Service Provider (MSP) with well defined SLAs (Service Level Agreement) and SLOs (Service Level Objectives), can provide the help you need !

We are committed to deliver cost effective quality services to our customers. We drive our focus on understanding the beginning with the end in mind, is what has sometimes been missing from more tactical process improvement initiatives previously tried by the organisation. We will have feedback based processes (agile in nature) in place for seamlessly analysing, building, testing and deploying solutions through adopted models that will ensure customer satisfaction.

The continuous improvement of those projects’ lifecycle based upon the periodic reports and analysis of the engagement metrics generated by our IT Service Management framework.

Our range of services include out-of-the-box solutions, SDLC improvements, prototyping, architecting solutions, customisation, integration, trainings (L&D solutions), building technical team, support and maintenance, and technology consulting.

In a nutshell, you have joined hands with MSP that would tailor and fine-tune custom combinations of solutions for your business’ specific needs, whilst your specific business focus is on its prime existence – growth !


Analysing current and legacy systems, recommending improvements, implementing new technologies and prototypes, offering guidance on IT strategy, project management, project planning and implementation…

Skills Development

Across technology, project management methodologies, Agile methodologies, and On-demand trainings delivery to align with organisational strategy of workforce development. Skills development programs for individuals…

ISO Compliance and Certifications

Solutions into conforming to the requirements specified in a particular ISO standard. It involves implementing processes and systems that adhere to the guidelines outlined in the standard. Supporting to Achieve certification, involves a thorough assessment or audit and implementing gaps of an organisation’s processes, documentation, and practices set by these certification bodies…

Information Security and Privacy

Assess and implement practices, processes, & measures taken to protect sensitive data from unauthorized access, disclosure, alteration, or destruction. It involves safeguarding information from various threats, including cyberattacks, data breaches, espionage, & human error. Implementing solutions to respecting &  safeguarding the confidentiality of personal data & ensuring compliance with relevant privacy laws & regulations…

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